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Sales Is
Just Great Service!
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What It's About |
With an increase in
the number of institutions competing to meet the financial needs of
customers, it is more difficult for community banks to retain their
customers’ loyalty. Community bankers nationwide have identified a
need to develop a sales culture in order to help their banks survive
and prosper. ICBA developed this six-part e-learning program to give
employees of community banks strategies for promoting the success of
their institution by expanding existing relationships with
customers. |
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Topics Covered |
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Expanding Customer
Services |
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We Have What They
Need |
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A Minute Can Matter |
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Focus on Customer
Needs |
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Meeting Customer
Needs with Teamwork |
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Exceeding Customer
Expectations |
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Pricing
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Individual User Fee * |
Multiple User Fee*
Discounts Below Apply |
Member
Non-Member |
$29
$58 |
Total Seats
Discounts
5-9
20%
10-19
30%
20-39
50%
40-199
60%
200+ ** |
*
Individual user licenses are purchased for
90 days access while
multiple user licenses are for one year.
**
Please contact ICBA at 1-800-422-7285 for larger group rates. |
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Click here
to access all program options and to order!
or
Contact the ICBA Education Department for more information at
1-800-422-7285 |